Debt issues can stem from anything such as a health problem or an unexpected bill. We aim to help people improve their quality of life by offering non-judgemental, free and friendly debt advice.
We assign each person one of our debt advisers who works with you on a one-to-one basis through the debt advice process with us, with the aim being that debts are brought under control and developing budgeting skills and money management for life.
Our mental health can be a huge factor in our ability to not only manager our finances, but also reaching out and accessing debt advice. We know that and we pride ourselves in the level of support we offer. We tailor our approach to avoid you becoming overwhelmed during the process.
What we offer as part of our debt and benefit advisory services:
- Free, impartial and confidential advice
- Budgeting advice
- Help with debt solutions - Including Debt Relief Orders (DROs) and repayment plans
- Benefit drop-in held Wednesdays 10am - 12pm, for basic enquiries such as how to log into your universal credit journal and benefit entitlement enquiries
- Income maximisation
- Our debt and benefit advice services have been awarded the Advice Quality Standard by Recognising Excellence. We are a quality assured service, working to the highest standards.
- FCA registered
As a service user you can expect to:
- Be treated with consideration, respect, and fairness.
- Receive appropriate help in a professional and sensitive way.
- Be valued as an individual and encouraged towards self-sufficiency and achievement.
All our staff and volunteers are committed to:
- Being approachable, helpful, and courteous at all times.
- Being honest and open with our service users.
- Do all we can within our capacity to help you achieve your desired outcome.
As a service user we ask you in return to:
- Behave properly, showing kindness and consideration to others.
- Not to swear, use abusive or racist language, or behave in an aggressive manner.
- Observe any rules and instructions given by the staff or volunteers.
- Not to act in a manner which is contrary to the interests of others or St Vincent's
- Keep appointments that have been made.
- Understand that any breach of behaviour could lead to withdrawal of our services.